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At Panoramic Global Tech, we understand that your clients demand seamless service 24/7.

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FAQs

Every inquiry receives a precise and expert response, establishing a reliable knowledge base essential for managing the complexities of global AV/IT integration.

01 What is Panoramic Global Tech's primary business model, and who do you partner with?

We operate strictly as a non-competitive, White-Label service provider. We work exclusively with AV Integrators, IT Resellers, and Facilities Management Companies. Our model ensures that all services—from installation and site assessment to maintenance—are delivered to your end clients under your brand name, acting as a seamless and trusted extension of your own team.

We offer extensive national and European coverage, servicing client sites across 29 countries globally. We operate a 24/7 emergency helpdesk to manage time-critical issues. Our operations staff coordinates rapid engineer deployment with various Service Level Agreements (SLAs) available, including response times as fast as 4 hours, 8 hours, and 24 hours, depending on location and contract.

Our core competence is providing comprehensive expertise in both Information Technology (IT) and Audio-Visual (AV) solutions. Our certified field engineers are proficient across industry-leading brands, including but not limited to: Samsung, NEC, LG, Poly, and LifeSize. We handle everything from network configuration and software updates to full-spectrum preventative maintenance.