Snap On

Snap-on partner with Ford, Renault, Hyundai, Infiniti and many other leading automobile manufacturers. Fresh, modern, direct marketing technologies were sought across a leading, global brand of car showrooms. The aim: transformthe customer experience – driving car sales and revenue.

Challenge

Required full project management critical to multi-site roll-out
Ongoing support and response times
Insufficient in-country resources at over 200 sites
Issues with local business customs and language barrier
Economic viability of dispatching Snap-on engineers

Solution

Panoramic engineers are certified to install, replace and diagnose Samsung screens, trained in content management such as Magic Info and Scala, and trained in leading audio-visual solutions such as Poly, Logitech and BrightSign.

- We were able to remedy travel costs, language barriers and certified engineer availability
- Our understanding and knowledge of software deployment on digital media players and content management was invaluable
- Expert diagnosis and repair minimized troubleshooting
- Conducted staff training on digital signage across over 200 showrooms
- On-going support, maintenance and aftercare Break-Fix services included in the package

Result

Flawless planning, service and execution
Project completed on-time and on-budget
Exceeded the business objective: drive better customer information through digital signage
Increased sales and revenue -revolutionisingthe customer experience